Utah State University is committed to fostering a supportive and engaging workplace where employees can thrive. The Benefits Specialist I/ADA Coordinator (HR Specialist I) plays a key role in administering the university’s employee benefits programs while leading coordination of the Americans with Disabilities Act (ADA) process.

This position provides guidance to employees and departments on ADA accommodations, facilitating the interactive process with professionalism, empathy, and consistency.

The role also ensures data integrity, timely and accurate processing of benefit transactions, and high-quality service to employees, retirees, and HR partners.

As part of the USU Human Resources team, this position offers the opportunity to collaborate with dedicated colleagues, contribute to continuous improvement of HR services and processes, and support a positive and inclusive employee experience across the university community.

The ideal candidate is service-oriented and enjoys helping others navigate complex situations with clarity and care. They are highly organized, detail-oriented, and able to manage multiple responsibilities while maintaining accuracy, discretion, and confidentiality.

ADA Administration & Compliance (75% of time)

• Leads and facilitates the ADA interactive process, coordinating with employees, supervisors, and medical providers as necessary.
• Evaluates requests and makes accommodation determinations based on input from stakeholders, ensuring compliance with federal and state requirements.
• Educates employees on their rights and responsibilities under the ADA, including application procedures, documentation requirements, and timelines.
• Advises leadership on ADA-related matters and develops/delivers training for supervisors and managers.
• Prepares accommodation resolutions for review and approval, ensuring accuracy and completeness.
• Stays current on developing case law in the disability arena and attends conferences/trainings to ensure up to date compliance and knowledge. Ensures leadership training and HR team members are versed in any key changes.
• Partners with supervisors to ensure approved accommodations are implemented effectively and consistently.
• Maintains complete and confidential employee accommodation case files in accordance with recordkeeping standards.
• Oversees the ADA website and manages the accommodation application process.
• Develops and distributes regular reports related to accommodations for leadership and compliance purposes.

Employee Benefits Support (20% of time)

• Maintains in-depth knowledge of all USU benefit programs, including medical, dental, vision, FSA, HSA, COBRA, life insurance, disability, retirement, and voluntary benefits.
• Interprets plan documents and applies judgment in implementing processes and procedures related to enrollment, compliance, and employee communications.
• Provides guidance and consultative support to employees in navigating benefit programs, ensuring alignment with policies and regulations.

Special Projects (5% of time)

• Manages assigned projects independently, exercising discretion and judgment in planning, execution, and completion.

Minimum Qualification:

• Bachelor's degree in Human Resources, Business Administration, or related field plus up to 1 year of relevant work experience; OR equivalent combination of education and experience.

Preferred Qualifications:

• Experience with managing employer benefits
• Experience with ADA
• Experience with Banner or HRIS systems
• Experience with HIPAA
• Strong organizational and case management skills

Knowledge, Skills, and Abilities:

• Human Resources professionals must demonstrate professionalism, empathy, and composure when working with individuals who may be frustrated or upset, particularly in sensitive or complex situations.
• Ability to respond to requests and questions regarding human resources, benefits, payroll, and ADA accommodation matters within established guidelines and applicable laws.
• Ability to communicate effectively, both orally and in writing, including the ability to explain complex policies and legal requirements in a clear and approachable manner.
• Ability to maintain confidentiality of sensitive records and information, including medical and accommodation documentation.
• Ability to prepare and maintain accurate, thorough, and compliant documentation related to ADA accommodations and HR processes.
• Proficiency in the use of personal computers and standard business software applications, including HRIS systems.
• Ability to analyze problems and develop effective, compliant solutions to complex human resources and ADA-related issues, balancing employee needs with business operations.
• Ability to work with a high level of attention to detail, particularly in documentation and compliance-related tasks.
• Ability to work on projects independently and as part of a team.
• Ability to handle frequent interruptions while managing multiple projects and ADA cases simultaneously.
• Ability to routinely handle highly confidential and sensitive personnel records with professionalism, discretion, and sound judgment.
• Ability to facilitate the ADA interactive process, including gathering information, engaging stakeholders, and documenting outcomes in a timely and compliant manner.
• Working knowledge of the Americans with Disabilities Act (ADA), including reasonable accommodation requirements and best practices (or the ability to quickly develop this knowledge).
• Ability to exercise sound judgment in evaluating accommodation requests and escalating complex or high-risk situations as appropriate.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 12/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 10/2025