Utah State University

Guest Services Representative

City Logan Campus
Posted Date 4 weeks ago(3/27/2024 4:15 PM)
Requisition ID
2024-7684
# of Openings
5
Job Locations
US-UT-Logan
Category (Portal Searching)
Customer Service/Support
Position Type
Benefited Part-Time
Job Classification
Non-Benefited
Percent of Time or Hours per Week
20-30 hours per week
College
Finance & Administrative Service
Department
Event Services
Advertised Salary
$11.00 per hour with opportunities to earn raises
Telework Eligible
No

Overview

The Office of Events is a growing department whose primary function is to assure the events hosted by Utah State University, "Exceed Expectations".

 

Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. The Office of Events is hiring now and for the upcoming school year. The position is on campus.

Guest Services is seeking to fill multiple positions and will be an ongoing search. Opportunities for growth and advancement into departments such as USU Fine Arts, Event Hosting, and Youth Programs. Internships and Work Study program is also an option.

Responsibilities

  • Greet and welcome guests to Utah State University in a friendly and professional manner
  • Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
  • Perform appropriate access control to restricted areas to those with valid credentials.
  • Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules.
  • Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
  • Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary
  • Seat guests in an orderly fashion, providing directions and resolve seating problems when necessary.
  • Provide assistance for guests with special needs.
  • Maintain knowledge of individual responsibility and follow proper procedures in the case of an emergency.
  • Adhere to safety rules and assist guests in the case of an emergency. Document accidents or injuries when necessary.
  • Ensure exit pathways are properly lit and that nothing obstructs them. Ensure friendly, professionally and safe egress.
  • Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service

Qualifications

Qualifications:

  • US Work Authorization is required.
  • Prefer three months experience with customer service.
  • Employees must maintain a well-groomed and professional appearance.
  • Must have excellent written & verbal communication skills.

Knowledge, Skills, Abilities:

  • Ability to problem solve.
  • Excellent customer service and people skills.
  • Ability to follow instructions.
  • Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner.
  • Hours will vary depending on season and number of events at venues. Hours may include: nights, weekends & holidays.

Required Documents

Along with the online application, please attach:

  1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
  2. Class schedule/availability to be typed/pasted at the end of your application under “Other Documents” (iForm)

**Document size may not exceed 10 MB.**

Advertised Salary

$11.00 per hour with opportunities to earn raises

ADA

The position requires some physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting and/or pushing and pulling of heavy objects (20+ pounds). Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Employees must also be prepared to stand, walk, ascend, and descend stairs for most of their shift. Additionally, the work environment may include confined or narrow spaces. Employees may work outdoors, may not be protected from weather conditions or contaminants, and may be exposed to extreme temperature fluctuations.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

 

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

 

*updated 04/2024

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023

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