The Venue Operations Team Leader II (Team Leader Facilities II) works under the direction of a Coordinator to organize the cleaning/maintenance activities in areas across campus that are impacted by events and special projects. This position will require a flexible schedule that includes nights, weekends, and holidays. The employee will be assisting crews in buildings across campus as dictated by events.  This includes but is not limited to  event preparation, event-support, and returning the venue to pre-event condition.  They also assist other Facilities Maintenance crews with events and projects including the project crew, moving crew, window crew, etc.  

Schedule Monday-Friday 7am to 3:30pm.  Must be willing to adjust schedule to cover events on nights and weekends.

• Leads and supervises crew to accomplish daily tasks in support of campus events under the direction of a coordinator.
• Assists in services performed before, during, and after events.
• Assists with the training and organizing of clean-up groups at events.
• Ensures that safety protocols and proper cleaning practices/standards are being followed by crew members and clean-up groups.
• Supports coordinator in the training of full and part-time employees.
• Assists with daily cleaning and maintenance when needed.
• Assists in the removal of snow and ice from all exits, entrances, fire escape exits, and handicap ramps in assigned venues.
• Works with internal and external customers to ensure that event needs are met.
• Promotes personal safety of crew members by monitoring, evaluating, and enforcing safe work behaviors.
• Assists with the maintenance of supply stocks and equipment.
• Assists the moving crew with the set-up, removal, and transfer of furniture, equipment, and other event related items.
• Operates forklifts, mechanical tailgates, and mechanical platforms to facilitate loading and unloading materials.
• Assists in hiring and training processes for full and part-time positions.
• Ensures customer satisfaction, by providing information and resolving issues relating to products and services.
• Meets all industry and University safety requirements by ensuring proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
• Performs other miscellaneous duties as assigned.

Minimum Qualifications: 

• Successful history of positive customer service results.
• Must be able to plan and direct small crew operations.
• Possession of a valid Utah driver’s license with good driving record.
• One year of commercial or industrial cleaning experience.
• Forklift certification. (If hired without certification, must pass test within 6 months of hire date).
• Ability to work a flexible schedule that includes nights, weekends and holidays to accommodate university events.

Preferred Qualifications:

• Experience working events on campus.
• Demonstrated history of assisting with off-shift events and special projects during the past year.  
• One year of demonstrated leadership ability.

Knowledge, Skills, and Abilities:

• Communicating: communicates effectively both verbally and in-writing. 
• Problem solving: analyzes information and evaluates results to select best solution and solve problems.
• Critical thinking: comes to well-reasoned conclusions, solutions, and approaches to problems. 
• Team building: works to create a team-based environment, and consistently demonstrates cooperative behavior with colleagues, supervisors, and customers. 
• Active listening: gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.
• Service Orientation: Actively seeks opportunities to help and assist others.
• Conflict resolution: Acts professionally when encountering customers who, at times, may be frustrating or difficult. 
• Adaptability: ability to positively adapt to changing situations and circumstances. 
• Knowledge of employee development and performance management skills.
• Skill in the use of computers, and ability to track and monitor work orders and employee time.
• Knowledge of customer service standards and procedures.
• Ability to work a flexible schedule.
• Ability to perform physically demanding cleaning/maintenance tasks for extended periods of time (standing, walking, bending, squatting, lifting, etc.).

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
2. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

The environment for this classification varies and includes office environments and outdoor environments.  In the office environment, employees are protected from weather conditions, but not necessarily temperature changes.  In the outdoor environment, employees are not protected from weather conditions and may be exposed to extreme heat and extreme cold. The employee may also be exposed to loud noises, vibrations from equipment, and atmospheric conditions that may affect the respiratory system, such as fumes, odors, dusts, mists, gases, and poor ventilation.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023