The primary duty of the Catering Operations Manager (Manager I) is to ensure that all University Catering events meet the standards of the company: employee conduct, event presentation, and timeliness in all aspects of the events University Catering is a part of. Foster relationships with Event Services team, USU Departments and the campus community. Promote and exemplify Dining Services’ Mission of “Creating an Excellent College Experience” including our P.R.E.D.I.C.T. core values.

• Makes regular onsite inspections of catering events to ensure standards of customer service, timeliness, employee appearance, cleanliness and sanitation, food quality and presentation are being met. Makes on-the-spot corrections thru Supervisors, emphasizing the importance of their role in maintaining standards. Collaborates with the Catering Sales and Events department to assure success of each event. Responsible for obtaining and controlling access to event venues for catering teams.
• Works closely with Dining Services Central Hiring Team to ensure adequate staffing levels to meet the variable demands of catering. Supervises, creates and updates the weekly schedule as changes occur during the week. Approves time off requests, monitors trade board entries, and help staff cover shifts when needed. Approves or flags employee hours in AggieTime on a daily basis. Monitors and maintains labor costs utilizing the Daily Report KPI’s.
• Develops and implements policies and procedures for University Catering. Oversees all aspects of employee training to include tracking of certifications as appropriate. Develop and maintain department culture of “Creating an Excellent College Experience” including but not limited to monitoring eNPS thru Qualtrics and promoting the NECTAR program. Conducts employee Performance Appraisals each semester.
• Works with Business Manager, Executive Director and Executive Chef in developing an annual budget to include a 3-year rolling Capital Purchasing Plan. Maintain par inventory counts of front of house equipment by overseeing FOH inventory. Continually improve presentation of events by keeping up with current trends. Make purchases of necessary items throughout the year within budgetary restraints.
• Coordinate maintenance needs of the University Catering Fleet of Vehicles with the Dining Services Maintenance Tech or Utah State University Motor Pool as needed.

Minimum Qualifications:

• 5 years of related experience or an equivalent combination of education and experience
• ServSafe Certification or equivalent

Preferred Qualifications:

• 3 years Supervisory/Management experience
• 3 years Catering/Events experience

Knowledge, Skills, and Abilities:

• Proficient Computer Skills (MS Office)
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Ability to train and supervise employees.
• Ability to coordinate and organize schedules.
• Ability to deliver excellent customer service and satisfaction.
• Ability to foster team work.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Dining Services is behind the scenes throughout campus doing all we can to “Create an Excellent College Experience” for students, faculty, staff, visitors, family, and our employees. Providing fuel to keep the hungry minds on campus moving and learning throughout the day is our passion. Whether it’s a cup coffee to get the day started, a snack to push through a study session, or an elegant meal to support the fundraising efforts of administration, we’re dedicated to serving the needs of Utah State University every day. We know what we do is more than just making food, we’re nourishing the future.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023