The Systems Administrator I manages and supports data systems and processes within the Division of Strategic Enrollment Management (SEM) at Utah State University. Reporting to the Director/Senior Systems Administrator in the Department of Enrollment Strategy and Innovation, this position provides technical guidance to staff and student workers on system operations and data-related tasks. The role's primary responsibility is to implement and manage a new transcript automation software that will significantly improve the efficiency of transcript processing. Additionally, the Systems Administrator I will oversee the maintenance of other critical systems used by SEM departments, including the current CRM (Ellucian Recruit), as the university transitions to Salesforce over the next year. The role also involves managing data imports and exports across systems to streamline operations and enhance data accessibility.

System Management & Implementation

• Lead the implementation, configuration, and management of the new transcript automation software to enhance transcript processing capabilities.
• Support the existing CRM (Ellucian Recruit) during the division's transition to Salesforce over the next year, ensuring continued functionality and system reliability.
• Assist with data imports and exports from the CRM and other systems used within the SEM division to ensure smooth data flow and accessibility.

System Integration & Automation

• Collaborate with IT and other departments to integrate new and existing systems across the SEM division, streamlining processes and improving operational efficiency.
• Develop and maintain automation scripts to enhance data workflows and reduce manual tasks.

Monitoring & Maintenance

• Monitor the performance of key systems, including the transcript automation software and CRM, troubleshooting issues as they arise and ensuring optimal functionality.
• Conduct regular system audits, upgrades, and capacity planning to meet the evolving needs of the SEM division.

Data Integrity & Security

• Ensure the accuracy and security of data within the transcript automation system, CRM, and other related systems, complying with institutional policies and regulations such as FERPA.
• Regularly audit system security settings and user access to protect sensitive student information and prevent unauthorized access.

Support & Training

• Oversee the implementation of the transcript automation system, ensuring timely and successful deployment.
• Lead data-related projects, such as system integrations, duplicate detection, and data validation, to support smooth operations across SEM departments.

Collaboration

• Work closely with IT, Admissions, and other SEM departments to ensure the systems align with the division's strategic goals and operational needs.
• Partner with external vendors and service providers to maintain system functionality and address issues related to the transcript automation system and CRM.

Minimum Qualifications:

• A bachelor’s degree in management information systems (MIS), computer science (CS), data analytics, or a related field; OR an associate’s degree in management information systems (MIS), computer science (CS), data analytics, or a related field plus two years of related experience; OR an equivalent combination of education and experience.

Preferred Qualifications:

• Two years of experience in data systems administration or a related role.
• Familiarity with higher education software and solutions (Ellucian Recruit, Salesforce, Banner).
• Experience with system integration, customization, and automation.
• Proficiency with data security protocols and compliance regulations (FERPA).

Knowledge, Skills, and Abilities:

• Communicating: Communicates effectively both verbally and in writing.
• Problem-solving: Analyzes information and evaluates results to select the best solution and solve problems.
• Monitoring: Measures the performance of self; makes improvements and takes appropriate corrective action.
• Critical Thinking: Comes to well-reasoned conclusions, solutions, and approaches to problems.
• Team Building: Works to create a team-based environment. Consistently demonstrates cooperative behavior with colleagues, supervisors, and customers.
• Active Listening: Gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.
• Service Orientation: Actively seeks opportunities to help others.
• Conflict Resolution: Acts professionally when encountering customers who, at times, may be frustrated.

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

The Division of Strategic Enrollment Management at Utah State University is committed to implementing innovative, data-informed strategies that streamline the student journey from inquiry to enrollment. With a focus on access, student success, and customer service, the division collaborates across multiple departments to deliver a seamless student experience. By leveraging advanced technologies, admissions pathways, and financial aid solutions, the division plays a critical role in shaping the university’s enrollment and supporting its mission of excellence. Each department within the division works together to recruit, admit, and enroll students, ensuring their educational experience is transformative from day one.

Within the division, the Department of Enrollment Strategy & Innovation leads the charge in advancing enrollment initiatives through technology, data analytics, and process improvement. Enrollment Strategy & Innovation is responsible for optimizing systems, utilizing predictive analytics, and implementing innovative tools that drive informed decision-making. By collaborating closely with other departments, Enrollment Strategy & Innovation ensures that enrollment processes are efficient and student-centered. The department plays a pivotal role in ensuring that Utah State University meets its enrollment goals while delivering a personalized and high-quality experience for every student.

The mission of the Department of Enrollment Strategy & Innovation is to drive student enrollment through focused, data-driven strategies and innovative technologies. By streamlining processes and enhancing communication, we create a seamless student experience from first contact to enrollment. Our efforts support the university’s commitment to access, success, and excellence, ensuring that every initiative aligns with our essential purpose: empowering students to thrive at Utah State University.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023