Provide support to the IT Physical Infrastructure team in their work to meet students, faculty, staff, and outside contractor needs for voice and data connections, wireless access points, security camera installations, and utility mapping. This position will audit communication closets, cameras and access points across campus. Record minutes in staff meetings, initiate PI Team assignments, camera incidents, and camera access requests.

Support Director of Physical Infrastructure and team members:

• Assist the Physical Infrastructure Director and other team leads with monthly project updates and pass updates to the IT business department for tracking.
• Schedule meetings for staff and training as needed.
• Take minutes at the weekly PI Team staff meeting and other meetings as needed.
• Verify phone locations not documented in E-911. Assist with switch documentation.

Milestone Cameras:

• Regularly review the cameras in Milestone to make sure they are functioning as they should.
• Track and report camera issues; initiate trouble tickets when needed.
• Map new and replacement cameras throughout USU’s Logan campus and all other campuses state-wide.
• Initiate camera access requests.

Audits for Wireless Access Points, Cameras, Data Jacks, Telephones, S2 Freezers & Communication Closets:

• Verify locations for wireless AP’s, security cameras, and data jacks across campus.
• Find locations for phones missing on the E-911 report.
• Document -80 Freezer connections for the S2 alarm system.
• Visit communication closets across campus every 6 months and document items that may need to be addressed, i.e. cleaning, labeling, fire prevention, etc.
• Will require visiting buildings across campus and traveling to other USU state-wide campuses.
• Work with student help or other team members to assist in documentation.

Minimum Qualifications:

• Five years of experience; OR an associate degree/technical training in a related field plus three years experience.

Preferred Qualifications:

• Prior USU experience.
• Knowledge of USU policies and procedures.
• Experience with TDM handset programming and voicemail provisioning. (Presently ShoreTel VoIP)
• BICSI, NEC or other standards/best-practice installer-level certifications.

Knowledge, Skills & Abilities:

• Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision.
• Willingness to undertake any necessary training needed to perform job functions or to enhance performance.
• Excellent computer skills (Data Entry, Word, Excel, Outlook, Internet).
• Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written).
• Attention to detail and follow up.
• Experience performing data and voice moves adds and changes.
• Ability to learn new systems.
• Ability to work well with other technical staff in a team environment.
• Ability to train others, both non-technical end-users and technical staff.
• Excellent customer service skills.
• Ability to complete move, add, and change work orders in an effective and timely manner
• Strong, established track record of exceptional customer service.

Core Characteristics:

• Adhere to the IT Core Competencies (https://it.usu.edu/files/ITCoreCompetencies.pdf)

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023