The Campus Store Customer Experience & Cash Control Manager is responsible for managing both the overall customer experience and ensuring accurate cash control processes within the store. This dual role focuses on delivering exceptional customer service while overseeing cash handling, cashier supervision, and financial accountability. The manager will train and guide the cashier team, ensure compliance with cash management procedures, and work to create an inviting and efficient shopping environment. The role is key in ensuring smooth daily operations, financial accuracy, and a consistently positive customer experience.

• Develop and implement strategies to improve customer service and satisfaction.
• Lead by example in delivering excellent customer service and train staff on best practices.
• Handle customer inquiries, complaints, and feedback, ensuring a positive resolution.
• Ability to work flexible hours, including evenings, weekends, and peak periods such as back-to-school seasons.

• Manage all cash handling procedures, including cash drawer balancing, deposits, and cash management.
• Oversee daily cash reconciliation and end-of-day reporting, ensuring financial accuracy.
• Ensure compliance with store policies related to financial transactions, security, and audits.
• Investigate and resolve any cash discrepancies, working closely with store leadership on financial audits.

• Hire, supervise, train, and mentor all cashiers, ensuring they adhere to store policies and deliver excellent service.
• Schedule, assign, and monitor cashier shifts to ensure adequate coverage during peak times.
• Conduct periodic performance reviews for cashiers, providing feedback on accuracy, efficiency, and customer service.
• Ensure cashiers follow cash control procedures, including accurately processing transactions, refunds, and exchanges.
• Train store employees on customer service standards and cash control processes.
• Encourage a culture of teamwork, positivity, and continuous improvement.

• Collect, analyze, and act on customer feedback to improve the customers in store experience. 
• Help drive sales by providing exceptional service and upselling store products.

• 3+ years of experience in retail, customer service, or cashier supervision.
• Strong understanding of cash handling procedures and financial controls.
• Proven ability to lead and motivate a team.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in retail management software, POS systems, and cash

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

2. Cover letter to be typed/pasted at the end of your application (iForm)

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. This position requires moderate physical activity, including the handling of objects up to 25 pounds and/or standing or walking more than one hour per day.   

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023