Utah State University Moab is seeking a Technical Coordinator I. They will work directly with the USU Moab Director of Students and primarily perform receptionist and facilitator duties including a variety of routine and specialized clerical work requiring skills in verbal and written communication and organization. The position requires being a part of an office team and will work closely with faculty, students and staff.

Facilitation 60%

• Oversees, schedules and communicates with facilitators under the supervision of the Director of Students.
• Performs customer service for instructors – assists with answering telephones and responding to inquiries, providing first contact assistance, making copies as needed and helping to facilitate both broadcast and in-person classes.
• Handles troubleshooting problems as they arise. Helping USU Moab facilitators, faculty, other staff, and students when there is a problem with their classes either broadcast or face-to-face.

Testing 20%

• Performs work to coordinate tests and proctors alongside the testing center coordinator.
• Proctors and schedules exams for students as needed.
• Understands and uses MATS effectively.

Administrative Support 20%

• Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, appointment scheduling, and other general duties as assigned. Most of this work will be during business hours, however, some evenings and weekend work may be required.
• Provides administrative support, including scheduling appointments, coordinating meetings, sending email correspondence on behalf of USU Moab, and working closely with faculty, staff, and facilitators.
• Sorts, screens, and distributes incoming and outgoing mail.
• Greets visitors, handles their inquiries, and directs them to the appropriate persons according to their needs.
• Uses software programs such as word processing and spreadsheet software, Publisher or PowerPoint software to create fliers, enters and retrieves data relating to mailing lists, labels, and reporting data; maintains records, files, indexes, databases, etc.
• Responsible for proper cash handling,
• May provide support for departmental programs and projects
• Performs miscellaneous job-related duties as assigned.

Minimum Qualifications:

• Two years of office experience OR an associate degree OR an equivalent combination or education and experience.
• Experience creating, composing, and editing written and electronic material with attention to detail.

Preferred Qualifications:

• Bachelor's degree.
• Knowledge and experience of university policy and procedures.
• Experience with university systems (e.g. Banner, Canvas).

Knowledge, Skills, and Abilities:

• Ability to multi-task and efficiently manage multiple inquires via phone, email, online chat, and in-person.
• Ability to maintain a professional manner while providing a friendly office atmosphere for students, faculty, and administrators in a high stress environment, with excellent conflict resolution skills.
• Ability to work independently.
• Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint).

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023