Utah State University (USU) in beautiful Logan, UT is looking to hire a Staff Assistant III for the Office of Academic Belonging & Learning Excellence.

This position supports the Executive Director for Continuing Student Enrollment and the Center for Academic Belonging & Learning Excellence within the Student Achievement Collaborative. This position will work 40 hours per week, 12 months a year.

As a USU employee you will receive excellent health and dental insurance, long-term and short-term disability insurance, retirement, and tuition reduction benefits. See more at ://www.usu.edu/hr/compensation/calculator.

Support the Center for Academic Belonging & Learning Excellence - 60%

• Maintain a strong working knowledge of USU processes to answer or route questions effectively.
• Provide staff support, including scheduling appointments, coordinating meetings and conferences.
• Greet and direct visitors.
• Maintain strong relationships with front-line workers in other offices to provide accurate information, ask questions when needed, and make strong handoffs when it is necessary to transfer a call or question.
• Ensure all students, parents, faculty, and staff receive prompt and exceptional customer service.
• Manage the IT contracts for all in-office computers and laptops.
• Process Travel Authorizations and Reimbursements for team members.
• Maintain and order office supplies.
• Manage office receipts including collecting, scanning, and reconciliation for all p-cards used by ABLE staff and student employees.
• Schedule team meetings, luncheons, and huddles.
• Serve as back up to manage the Aggie First Scholar’s mentor meal cards.
• Work with student-facing offices such as: Orientation, Admissions, Financial Aid, Scholarships and Registrar’s Office in coordinating information between front-line staff.
• Create an ABLE phone chart with names and numbers so calls and questions can be transferred accurately.
• Maintain and update ABLE webpages.
• Assist with student employee hiring by loading information into Service-now.
• Create and manage various standard documents, correspondence, and reports.
  • USU-Prefix Course Scheduling:
    • Coordinate with the Provost’s Office and other stakeholders to determine which courses should be scheduled each semester.
    • Work with the course scheduling office to review and create each semester schedule for all USU-prefix courses.
    • Assist the Provost’s Office to review and approve all new instructor applications for the USU-prefix courses.
    • Provide support for the annual USU-Prefix Instructor Training held each summer.
    • Other duties as assigned.

Support Continuing Student Enrollment - 40%

• Notification of Leave:
  • Hire, train, and supervise 2 part-time student employees in the processing of Notification of Leave.
  • Work with ServiceNow to make sure NOL is streamlined and collect pertinent information while following FERPA guidelines.
  • Receive inbound questions regarding the leave process and provide accurate, timely, and helpful information and guidance to students, their parents, and campus stakeholders.
• Academic Action Notifications:
  • Manage spreadsheets related to changes in Academic Action.
  • Send communication to all students experiencing changes in academic standing.
  • Correspond with and answer questions from students regarding their academic standing.
  • Manage the Academic Action Qualtrics survey, distribute responses to appropriate stakeholders.
• Retention & Completion Scholarships:
  • Assist with the awarding process for continuing student scholarships.
  • Correspond with students regarding scholarships.
  • Assist to collect, organize, and collate photos, bios, and letters of appreciation from scholarship recipients.
  • Work with UMAC to organize books for scholarship donors.
• Support Continuing Student Enrollment Data and Outreach:
  • Run and distribute regularly scheduled ARGOS retention and persistence reports.
  • Assist with outreach campaigns
  • Collaborate with stakeholders in Statewide and Online to facilitate their outreach campaigns.

Minimum Qualifications:

• Four years of experience; or an associate degree/technical training plus two years of experience; or a bachelor’s degree
• Displayed communication skills including the ability to effectively convey information verbally and in writing.
• Exhibited attention to detail.
• Proven computer literacy and proficiency with Microsoft Office suite programs (particularly Excel), and a willingness and ability to learn additional computer software programs.
• Committed to providing an equitable and accessible standard of care for all USU students.
• Demonstrated ability to work with a variety of teams in a supportive environment.

Preferred Qualifications:

• Knowledge regarding Utah State University services, academic policies, procedures, and resources.
• Trained in data analytics utilizing Banner, ARGOS, CIVITAS, and Tableau (or comparable systems).
• Familiarity with Qualtrics survey program.
• Experience leading or supervising student employees.
• Spanish speaker.

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
2. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

The Center for Academic Belonging & Learning Excellence (ABLE) is committed to guiding undergraduate students to take responsibility for their own success at Utah State University. This is accomplished through student success programming and services aimed at:

1. Fostering learning communities
2. Teaching behavioral habits of mind
3. Collaborating with campus partners to integrate ABLE best practices

To learn more, please visit: https://www.usu.edu/able

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 04/2024

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023