This full-time, non-exempt position is dedicated to installing, maintaining, troubleshooting, and evaluating classroom A/V technology. The position will be housed in the Utah State University Logan Campus Classroom Technology Department. This position will report to the Executive Director of Classroom Technology. Typical work hours of 9-6 but there may be some additional evenings and weekend hours when needed to meet the position's responsibilities.

Classroom A/V Installation (60%)—Work as part of the classroom team to install new A/V equipment in classrooms and conference rooms. Some equipment will include Crestron devices, projectors, projector screens, large displays, cameras, computers, and audio systems.

Classroom Support and Maintenance (30%) – Maintained and troubleshoot all classroom technology equipment. Assure high-quality customer service and prompt response to USU staff, administrators, faculty members, students, HELP Desk, and the public with classroom technology support. Working with classroom student employees to perform routine preventative maintenance and repair tasks of classroom technologies.

Training (5%) – Provide training on classroom technologies. Technical procedures and troubleshooting classroom equipment to classroom student employees and the HELP Desk employees. Trains faculty on classroom equipment, including Cisco Systems, Crestron devices, Zoom Room technology, audio systems, laptops, and cameras.

Classroom Technology Design and Evaluation (5%) – Using the latest best practices, market research, and USU standards design technology-enhanced classrooms. Evaluate the effectiveness of the classroom technology in the teaching and learning environment. Contributes advanced knowledge as part of the statewide tech team to develop and follow the USU classroom technology standards.

Minimum Qualifications:

• An associate degree plus four years of experience; OR a bachelor’s degree in an IT-related field plus two years of experience; OR an equivalent combination of education plus experience.
• Experience in audio/video equipment installation
• Experience in troubleshooting audio/video equipment
• Strong, established track record of exceptional customer service, training, and technology support
• Experience performing classroom installations and maintenance

Knowledge, Skill, and Abilities:

• Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision
• Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written)
• Willingness to undertake any necessary training needed to perform job functions or to enhance performance
• Excellent PC and Mac computer skills (data entry, Word, Excel, Outlook, Internet)
• Attention to detail and task completion
• Ability to lift 50 Lbs and work on ladders
• Ability to learn new systems
• Ability to collaborate effectively with other technical staff in a team environment
• Ability to train others, both non-technical end-users and technical staff
• Ability to apply common sense understanding to carry out detailed instructions
• Ability to define problems, collect data, establish facts, draw valid conclusions, prioritize, and take action
• Ability to interpret an extensive variety of technical instructions
• Excellent customer service skills
• Able and willing to travel as needed

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
2. Name and contact information for 3 professional references to be entered into Candidate Profile
3. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

The USU Classroom Team is a small group of dedicated individuals who assist the faculty in delivering their courses in person and over Zoom by providing them with the latest in Audio/Visual equipment, training, and support. We design, build, and maintain over 300 classrooms, labs, and conference rooms on the Logan, Utah campus. We take pride in knowing that we are making a difference in the quality of education for USU students every day.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 01/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023