This position serves as the main point of contact and coordinator for Admissions and Registrar’s office on the USU Blanding Campus. This position also serves as the front office/front line support in the Health Science Library (HSL) and helps to provide a friendly welcoming atmosphere for all students, staff, faculty and other visitors. The Incumbent in the Student Services Coordinator I position aids students in navigating the University, including areas such as completing or accessing admission applications or documents, assisting with registration, supplying records or documents as requested by students and resolves issues related to these areas. The incumbent collects documents and applications from scholarship candidates; may attend recruiting events to encourage and assist students with the admissions process. This incumbent also serves as the campus' backup cashier. This Incumbent assists current and prospective students, parents, staff, and/or faculty with a variety of inquiries and topics, greets, and assists students or other visitors.

The Student Services Coordinator I reports to the Director of Students. This classification has no supervisory responsibilities.

Typical Functions:

• Provides excellent customer service, follow-up, and engagement for all staff, faculty, students, and visitors.
• Assists students with admission applications and performing the initial review of application documents.
• Assists students throughout the registration process by reviewing holds, understanding degree/major requirements, and residency requirements.
• Reviews degree/major selection with students, printing and mailing transcripts, admission letters, enrollment verifications, or any other document requests.
• Follows established procedures in the implementation of systems and methods for academic support for specific populations.
• Provides support for scholarship processes.
• Participates in on-campus and off-campus recruiting events.
• Maintains accuracy and confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA) regulations.
• Communicates daily with students, parents, staff, and/or faculty via email, phone, and in-person, when needed.
• Accepts and processes documents.
• Provides guidance, troubleshooting, and problem-solving including researching information as necessary across University and external entities to respond to and address specific student or prospective student concerns and/or inquiries.
• May train and guide student employees.
• Collaborates on the maintenance of policy and training manuals.
• Serve as campus backup Cashier.
• Pull, analyze and process data requests for Student Services.
• May be required to complete Federal and/or State compliance training.
• Attend regular campus and statewide meetings or trainings.
• Performs miscellaneous job-related duties as assigned.

Minimum Qualifications:

• Two years of experience in an office setting or an associate degree/vocational training is required.

Preferred Qualifications:

• Experience working in a higher education setting.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills and the ability to interact professionally with a diverse group of faculty, staff, and students through a variety of mediums (phone, in-person, email).
• Skilled with computers and able to adapt to and learn new technologies as required.
• Ability to interpret and apply guidelines, policies, procedures, and rules using sound judgement.
• Ability to gather and analyze data to formulate solutions to problems.
• Strong data and records management skills.
• Knowledge of computerized student information systems.
• Strong consultative and advisory skills.
• Knowledge of policies and procedures pertaining to University student admissions, registration, and records.

Along with the online application, please attach:

1. Resume/CV (to be uploaded during the application process)

2. Cover Letter (to be typed/pasted during the application process)

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 02/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023