The Classroom Installation & Design Technician (Technical Coordinator SR) is a full-time, non-exempt position focused on the installation, maintenance, design, and evaluation of classroom technology. This position will be based in the Classroom Technology and AV Services department at the USU Logan Campus under the the Office of the Vice President for Online & Digital Learning Technology. Work hours are from 9:00 AM to 6:00 PM, with additional evening and weekend hours as needed to fulfill the responsibilities of the position.

Classroom installation and Support (70%):

Responsible for the installation, commissioning, maintenance, and troubleshooting of all classroom technology equipment, including Crestron devices, Q-SYS, Zoom Room technology, audio systems, laptops, and cameras. Assure high-quality customer service and prompt response to requests of USU staff, administrators, faculty members, students, and the public in the support of classroom technology.

Classroom Technology Design and Evaluation (20%): Design technology-enhanced classrooms using the latest best practices, market research, and USU standards. Evaluate the effectiveness of the classroom technology in the teaching and learning environment.

Training (5%): Provide training on the use of classroom technologies to faculty and staff.

Equipment Mapping, Documentation (5%): Responsible for infrastructure records for classroom equipment, including inventory, adherence to codes, specifications, University standards, and suggesting improvements for the technical soundness of designs. Other duties as assigned.

Minimum Qualifications:

• 6 years combination of experience and/or education (e.g. 6 years experience, Bachelor's degree plus 2 years experience, Associate's degree plus 4 years experience, etc.)
• Experience performing classroom A/V installations and maintenance.
• Current Avixa CTS Certification OR ability to attain Certification within 6 months.
• Must be able to work flexible hours as needed (e.g. sometimes evening or weekend hours)

Preferred Qualifications:

• Prior experience with video conferencing, classroom design, and technology use.
• Knowledge of USU policies and procedures.
• Strong, established track record of exceptional customer service, training, and technology support.
• Avixa CTS-I and Avixa ANP certification.

Knowledge, Skills, and Abilities:

• Expert knowledge of classroom technology; Crestron, Q-SYS, Dante networked audio, analog audio, and Zoom Rooms.
• Ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, and work with little supervision.
• Skilled with computer hardware and software, including Word, Excel, Outlook, PowerPoint, and the ability to learn new systems.
• Knowledge of videoconferencing, networks, and equipment (cameras, projectors, audio systems, etc.).
• Willingness to undertake any necessary training needed to perform job functions or to enhance performance.
• Exceptional interpersonal, organizational, and communication skills (verbal and written) including ability to work well with other technical staff in a team environment.
• Ability to train others, both non-technical end-users and technical staff.
• Ability to maintain accurate records, create reports, and maintain confidentiality.
• Attention to detail and follow-up.
• Ability to lift 80 pounds.
• Ability to work from a ladder.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

This position requires considerable physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting (up to 75 lbs.) and/or pushing and pulling of heavy objects. Employees must be prepared to assume uncomfortable positions, such as crawling, kneeling, and squatting. Employees work outside and will not be protected from weather conditions, including extreme cold and extreme heat for extended periods.

The majority of the work will be in classrooms on the Logan Campus.

The division of Online and Digital Learning Technology (ODLT) is part of the Academic Enterprise. As noted in its title, the division oversees online education, including USU’s online campus, technology and AV services for all classroom and meeting spaces, the teaching and learning ecosystem that includes enterprise applications such as Zoom, Canvas, Achieve, etc, and the development and support of custom LTI tool and applications. The division is a collaborative partner with various university and third-party organizations.

For more information, please visit: usu.edu/tlt, classroomsupport.usu.edu/, and teach.usu.edu.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 02/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023