Come work with an amazing team on a beautiful campus with incredible benefits! The Card Office is seeking an employee who will provide direct quality customer service and support to campus. The successful candidate for this role will have a strong understanding of the university's customer service desires and be well-trained in campus knowledge that can be critical for offering quick and accurate assistance to customers.

Customer Service:

• Provide positive, enthusiastic customer service. Serve as first point of contact to public, faculty, staff and students via Card Office front counter and telephone.
• Build sustainable relationships and trust with team and customers through open and interactive communication.
• Handle customer complaints, providing appropriate alternatives and solutions.

Financial:

• Handle deposits on accounts.
• Resolve problems with cards and/or account problems.
• Follow cash handling policy daily.

General Tasks:

• Work within the USU Card System which includes Aggie Express, Guest Dining Cards, Payroll Deduction, Specialty Cards and Summer Citizens.
• Produce student/faculty/staff ID Cards, Spouse Cards and specialty cards such as student teaching name tags, and other cards.
• Support Orientation Program by speaking to students and parents about functions of the USU Card and explain accounts they may activate and use on their cards.
• Assist with special event promotions and ticket sales.
• Input meal plans for Dining Services.
• Answer incoming customer calls regarding billing issues, card problems, service questions, directory information and general customer concerns.
• Responsible for data entry, data queries, and updating data in all applicable University systems.
• Explain policies and procedures of ID card, dining service, and housing to students, parents, faculty, staff and other visitors.
• Maintain printers and equipment, cleaning and keeping machines in working order.
• Participate in workshops as necessary.
• Participate in computer classes as necessary to upgrade skills.
• Other duties as assigned.

Minimum Qualifications:

• Two years of experience or an associate degree/vocational training

Preferred Qualifications:

• Customer service experience
• Proficient in Microsoft Excel and Microsoft Word software
• Working knowledge of Transact system
• Knowledge of USU's campus
• Office experience

Knowledge, Skills, & Abilities:

• Ability to work independently and as a team member
• Honest and trustworthy
• Detail oriented and self-motivated
• Ability to manage multiple tasks quickly and efficiently

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 02/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023