The Program Assistant III provides a unique combination of technical and administrative support for the National Center for Hearing Assessment and Management (NCHAM). This individual plays a vital role in both the operational and customer service aspects of the organization, assisting with data system support, program logistics, training, and financial coordination. The position requires initiative, attention to detail, and a strong commitment to service and collaboration. This position may work between 30 - 40 hours per week depending on program needs and the candidate selected.

Non-exempt positions are eligible for excellent benefits including: 13 paid holidays, earn 12 days of paid vacation leave and 12 days of sick leave per year, 50% tuition reduction for employees and dependents, competitive health benefits packages and a generous contribution into your retirement. View more information here: Summary of Benefits 2024-2025.

Administrative and Program Operations:

• Provide clerical and office management support including scheduling, meeting coordination, and recordkeeping.
• Assist with conference and workshop logistics, including travel and accommodations.
• Compose professional correspondence and serve as facilities liaison.
• Support design, editing, and publishing efforts for newsletters and journals.
• Performs miscellaneous job-related duties as needed.

Financial and Business Support:

• Act as travel and purchasing coordinator, processing travel authorizations, reimbursements, PCard transactions, and purchase orders.
• Track revenue, invoices, and payments for training programs and PayPal accounts.
• Collaborate with Business Services on hiring, salary changes, invoicing, and accounting entries.

Technical Support and Software Training:

• Train new and existing HiTrack customers on effective use of HiTrack software.
• Respond to customer support inquiries and perform technical troubleshooting via phone and email.
• Serve as a liaison between clients and the HiTrack Development Team for complex issues.
• Provide support for hospital and research staff nationwide on general Early Hearing Detection & Intervention (EHDI) topics.
• Update user manuals and support documentation regularly.
• Support HiTrack and EHDI-PALS software applications as needed.

Minimum Qualifications:

• Four years of experience in a relevant role; or an associate degree plus two years of experience; or a bachelor’s degree.

Knowledge, Skills & Abilities:

• Customer Service & Communication
  
  • Excellent verbal, written, and listening communication skills.
  • Strong interpersonal skills with the ability to interact effectively with individuals in person, by phone, and via email.
  • Active listening and service-oriented mindset with professionalism in handling sensitive or frustrated customers.
• Technical Proficiency
  • Ability to learn and support specialized software (e.g., HiTrack, EHDI-PALS).
  • Basic understanding of computer hardware and standard office equipment (printers, copiers, telephone systems).
  • Proficient in Windows operating systems, Google Chrome, Microsoft Office Suite, and email applications.
• Administrative & Organizational Skills
  • Strong organizational and time management skills with the ability to manage multiple priorities.
  • Skilled in scheduling, coordinating meetings and events, and maintaining records.
  • Ability to compose and edit written materials and routine professional correspondence.
  • Knowledge of supply/inventory tracking and ordering processes.
• Financial & Business Operations
  • Ability to process travel authorizations, reimbursements, and purchasing transactions in accordance with policies.
  • Familiarity with account coding, invoice processing, and revenue tracking.
  • Ability to liaise with business offices for HR, purchasing, and financial matters.
• Teamwork & Problem Solving
  • Ability to work collaboratively as part of a multidisciplinary team.
  • Self-motivated and adaptable to new challenges and environments.
  • Skilled in creative problem-solving and independent decision-making.
  • Willingness to accept and act on constructive feedback.
• Compliance & Confidentiality
  • Knowledge of data confidentiality practices and ability to handle sensitive information with discretion.
  • Understanding of university policies and administrative procedures.

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
2. Name and contact information for 3 professional references to be entered into Candidate Profile
3. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

The Institute for Disability Research, Policy & Practice (IDRPP) is Utah’s federally designated University Center for Excellence in Developmental Disabilities (UCEDD). The IDRPP opened its doors in 1972 and was the first UCEDD program in the U.S. to focus on the educational and social needs of children and adults with disabilities. Over the past 50 years the IDRPP has grown into one of the largest UCEDD programs in the nation and is recognized as a pioneer in research, training, technical assistance, and services for children and adults with disabilities, their families, and the professionals who serve them.

The IDRPP is committed to hiring people with disabilities, veterans, and diverse individuals from all communities and backgrounds.  We value visible and invisible differences, and we recognize that diversity makes us stronger.  We welcome applicants who bring something different and unique to our organization.  We value creativity, loyalty, and hard work.  We believe that we can change the world and make it a better, more inclusive place for everyone, and we want to hire people who also believe that they can make a difference.

Mission:

We are working together to create inclusive communities and improve the lives of children and adults with disabilities and their families through sustainable innovation, collaborative research, responsive service, and interdisciplinary training and education.

Values:

We Innovate: We lead by developing dynamic, sustainable, forward-thinking programs and services.

We Include: We demonstrate how to effectively work toward inclusive communities in our planning, programs, and services. We celebrate diversity in ability, race, ethnicity, culture, language, gender, sexual orientation, politics, and religion. 

We Collaborate: We forge partnerships. Working together makes us more effective and responsive to the current needs of our clients and communities.

We Care: We do what we do because we care. We are making the world a better place for people with disabilities and their families.

Funding Statement

The Institute for Disability Research, Policy, & Practice is one of the largest research and outreach centers at USU, and we are largely funded through grants, contracts, and fee-for-service programs. All staff positions at the IDRPP are contingent upon funding, and all senior staff at the IDRPP with graduate degrees are responsible for helping to generate funding to support our operations and growth.

College Highlights

The Emma Eccles Jones College of Education and Human Services is home to eight departments and is committed to providing the best learning opportunities and educational research in the state of Utah. Our programs are strengthened by an on-campus elementary laboratory school and five stand-alone centers, including the Sorenson Legacy Foundation Center for Clinical Excellence. The college offers clinical services to the community across the human lifespan and provides students with real-world service and research opportunities.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 02/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 06/2025