A successful candidate will act as the Performance Analytics & Reporting subject matter expert and perform ServiceNow developer responsibilities and understand business and technical terminology around Key Performance Indicators, Metrics, Dashboards, Trending, Target Setting, etc.

This is an in person position located in Logan, UT. This position will be hired as a Programmer/Analyst II or III dependent on job duties assigned and candidate qualifications.

• Drive the continual improvement of Performance Analytics roadmap as well as the maturing of ServiceNow Reporting and Performance Analytics capabilities, expertise, best practices, and solutions
• Work with multiple stakeholders across the organization to understand business needs, anticipate future reporting needs & design scenarios in line with overall strategy or the organization
• Develop, organize and conduct (regularly) process / training workshops
• Advise university stakeholders on dashboards, reporting options and KPI best practices
• Research new capabilities in line with latest industry trends from both technology and user innovation perspective
• Perform system development directly related to Performance Analytics 
• Conduct integration testing
• Accountable to ensure deliverables to university business stakeholders are complete, consistent, high-quality, on-time, and deliver valued outcomes
• Hands-on development of dashboards, widgets, indicators and breakdowns

Position Breakdown:

• 45% - Performance Analytics system development and administration
• 25% - Development of process & training workshops
• 25% - Dashboard and Reporting development
• 5% - Documentation

Minimum Qualifications

• Programmer II: Bachelor's degree* plus 2 years of experience in an IT-related field or an equivalent** combination of experience plus education is required; holds appropriate certifications and/or demonstrates equivalent knowledge in area of expertise.
• Programmer III: Bachelor's degree* plus 4 years of experience in an IT-related field or an equivalent** combination of education plus experience is required; holds appropriate certifications and/or demonstrates equivalent knowledge in area of expertise.

*Bachelor's degree must be in an IT-related field from an accredited 4 year institution.
**One year of education is equivalent to one year of experience for the combination of both education and experience.

Preferred Qualifications:

• Experience in Web Service Integrations using REST
• Experience in relational database systems and database queries
• Experience with ServiceNow – Performance Analytics
• 2-3 years of experience in business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations

Knowledge, Skills, or Abilities:

• Experience in development languages, specifically JavaScript, XML, and HTML/CSS
• Strong written and oral communication skills and be self-directed and independent
• Excellent presentation skills
• A strong desire to produce quality work, adopt standards and adhere to those standards.
• Working knowledge of Business Analytics and Reporting
• Must have legal right to work in the US

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

2. Cover letter to be typed/pasted at the end of your application (iForm)

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 07/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 06/2025