Facilitators are an important part of the staff at USU-Tooele because they aid Interactive Video Broadcast (Connect) instructors and assist in the use of Zoom technology to ensure a beneficial learning environment. Our facilitators greet our students and staff with a smile, are eager to assist, and are trained to provide technology support to our instructors and build rapport. This part-time, non-benefitted position is housed on the Tooele Campus. The position hours and days may change each semester.
• Three shifts—Monday thru Thursday—4:30 pm – 9 – 10:30 pm
• One shift- Monday thru Thursday—4:30 pm- 8:15 pm

• Check for e-mail correspondence from instructors and make copies of assignments and/or exams for students before classes begin.
• Follow set up procedures for IVC broadcast classes and Zoom and ensure that classes are ready for instruction 15 to 30 minutes before classes begin.
• If there are problems with IVC classes or Zoom courses, troubleshoot the equipment and/or work with the VOC and facilitator lead to resolve the problems.
• Maintain an atmosphere of learning, respect, productivity in the classroom while facilitating.
• Communicate with professors and students in the classroom to assist with problems or concerns related to the classroom. Provide solutions and give feedback on how to better the classroom experience.
• Proctor in-class exams and remain in class while the exam is being taken.
• Collect homework, exams or any other correspondence to be sent to instructors.
• Collect, process and return homework/assignments and exams in a prompt and confidential manner according to testing center practices.
• Maintain accurate class rolls and attendance records when required by instructor.
• Other duties as assigned

Minimum Qualifications:

• Willingness to learn simple technology skills.
• Ability to write effectively so that others can understand.
• Ability to communicate effectively face-to-face, over the phone, on IVC equipment, and via electronic communication devices.
• Basic knowledge of computers.
• Basic knowledge of how to navigate the Internet and use various types of email software.
• Basic knowledge of how to use office equipment (printer, copiers, fax, scanner, etc.)
• Must be dependable, punctual, able to maintain confidentiality of student information, and work with integrity.

Preferred Qualifications:

• Experience with customer service and knowledge of what is customer service.
• Experience using Zoom program.
• Experience with operating and troubleshooting broadcast equipment.
• Completion of an IVC college class or other college coursework.
• Experience using Canvas programs.
• Experience in classroom facilitation.
• Knowledge of how to use Microsoft Office programs.
• Demonstrated success working with the general public and/or college students.
• General knowledge of Utah State University policies and procedures.

Along with the online application, please attach:

1.  Resume to be uploaded to the Candidate Profile 

2.  Cover Letter to be typed/pasted into a text box at the end of the application

3.  Contact information for 3 professional references

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 07/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 06/2025