The Annual Giving Coordinator plays a crucial role in supporting the university’s fundraising efforts by working in collaboration with the Annual Giving team to develop and execute strategies for annual giving programs.  The primary focus of the Annual Giving Coordinator is to run the Alumni Center of Engagement phonathon program. Reporting to the Director of Annual Giving, this position involves overseeing a team of student employees and supervisors, developing effective calling campaigns, and collaborating with campus partners to enhance donor engagement, acquisition, and retention. The ideal candidate will be data-driven, possess strong leadership skills, and contribute to fostering a culture of philanthropy at the university.

Leadership & Strategic Planning

• Work with the Director of Annual Giving to set program goals aligned with university fundraising priorities.
• Lead and oversee the Phonathon program, including recruiting, hiring, training, and evaluating student callers and supervisors.
• Coordinate with the Director of Annual Giving to create and follow a solicitation schedule that aligns with and supports Advancement’s overall funding priorities and solicitation goals. 
• Assist the Director of Annual Giving with developing and executing data-driven fundraising campaigns through direct mail, email, and crowdfunding.
• Manage and optimize program resources, including budgets and timelines, to ensure efficient operations.

Program Management & Execution

• Manage day-to-day Phonathon operations, including supervising staff, onboarding new student callers, developing training programs, and evaluating success.
• Create and maintain compelling solicitation scripts that communicate the university’s impact and funding priorities.
• Implement and analyze donor acquisition, retention, and stewardship strategies targeting key constituencies such as alumni, parents, and friends of the university.
• Collaborate with Advancement and campus partners to integrate annual giving efforts with broader fundraising initiatives. 

Data-Driven Strategy

• In conjunction with the Director of Annual Giving, analyze donor and prospect data to identify trends, patterns, and opportunities for improved engagement.
• Develop targeted calling segments based on giving history, demographics, engagement levels, and affinity to the university.
• Work closely with Advancement Services data team to request and refine calling lists that align with campaign goals.
• Continuously test and refine segmentation strategies to increase contact rates, conversion, and donor retention.
• Stay informed on fundraising trends, technologies, and best practices to improve program effectiveness.

Collaboration & Partnerships

• Work closely with Advancement Services to ensure accurate gift processing and donor acknowledgment.
• Partner with Advancement leadership, campus partners, and development officers to enhance the donor experience.
• Contribute to university-wide fundraising events and initiatives, including giving days and special campaigns.

Minimum Qualifications

• Bachelor’s degree or equivalent experience, with at least two years in a related field.
• Fundraising, sales, communications, or customer service experience.
• Proficiency in Microsoft Office Suite and the ability to learn and understand new technology and applications.
• Strong written and verbal communication skills, with the ability to engage diverse audiences.
• Demonstrated leadership and team-building abilities, with experience mentoring or supervising staff.

Preferred Qualifications

• Experience with Phonathon programs or similar fundraising efforts.
• Proficiency in fundraising software, CRM systems, and crowdfunding platforms.
• Knowledge of donor stewardship and data-informed fundraising, including crowdfunding strategies.

Core Characteristics

• Strong work ethic, initiative, and ethical behavior.
• The ability to manage multiple tasks efficiently in a fast-paced environment.
• A commitment to fostering a culture of philanthropy and advancing the university’s mission.

Disclaimer

This position description outlines the general nature of work performed and is not an exhaustive list of all duties, responsibilities, or qualifications required. Typical hours for this position are 10:00 AM to 7:00 PM. The starting base pay is $45,000, with adjustments based on experience.

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
2. Name and contact information for 3 professional references to be entered into Candidate Profile
3. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

The Division of Advancement is a welcoming office where inclusiveness and teamwork are highly valued. Advancement staff are engaged in the meaningful work of securing private financial resources to fuel Utah State University's mission by creating gratifying gift and engagement experiences for USU's generous and passionate alumni and friends. Comprising the division are the office of the Vice President, the USU Foundation & Board, Advancement Services, the Alumni Association (Alumni Engagement), Gift Planning, Corporations and Foundations, Strategic Communications, Stewardship and Donor Engagement, the Annual Fund and ACE (Alumni Center for Engagement). Furthermore, the division coordinates all fundraising efforts across campus, including colleges, various programs, extension campuses, and USU Athletics. Through the collaboration of these units, the Division of Advancement is able to achieve significant annual fundraising goals by inspiring stakeholders to invest their time and resources in Utah State University. 

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 07/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 06/2025