Are you passionate about learning new development technologies and being a member of a team that is changing the way the University operates? If you enjoy designing, developing, programming, and providing support within a powerful software environment, then this may be the perfect opportunity for you! We’re looking for an individual who’s self-motivated, detail oriented and eager to learn. Learn more about ServiceNow by visiting https://developer.servicenow.com

A ServiceNow Apprentice Developer is a key member of the Process Design & Development team and works with a team of developers to design, develop, document, maintain and support the ServiceNow applications and catalog items used within USU’s ServiceNow platform. The ServiceNow Apprentice Developer is responsible to grow in understanding of the ServiceNow platform and apply best practices, system and university standards regarding design, development, and support.

• Design, develop and customize catalog items and applications in ServiceNow - from collecting & understanding organizational requirements, design & development, testing, documenting, writing implementation plans, and execution of those plans.
  
  • Transform business and functional requirements into detailed technical designs that represent actionable development tasks.
  • Ensure technical designs meet business and functional design requirements as well as maintain the integrity and sustainability of the application.
  • Define and meet standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
  • Develop test cases for functional and regression testing.
  • Develop and test ServiceNow customizations including, but not limited to: user interface (UI), workflow administration, report setup, data imports, API integration, custom scripting and third party software integrations.
• Recommend corrections to enhance system and application performance.
• Work as a member of a team to implement ServiceNow technical solutions necessary to automate processes and support the operation of end-to-end services and processes.
• Executes according to project schedule and manages timeline and communication during all phases of the project life-cycle.
• Collaborate and communicate with clients and team members to gather, develop and validate business requirements for new functionality or enhancements.
• Provide tier-two support to end users and Service Desk personnel.

Minimum Qualifications:

The position will be hired at either level I through III based on these qualifications:

• Level I: Bachelor's degree* in an IT-related field or an equivalent** combination of education plus experience is required.
• Level II: Bachelor's degree* plus 2 years of experience in an IT-related field or an equivalent** combination of experience plus education is required; holds appropriate certifications and/or demonstrates equivalent knowledge in area of expertise.
• Level III: Bachelor's degree* plus 4 years of experience in an IT-related field or an equivalent** combination of education plus experience is required; holds appropriate certifications and/or demonstrates equivalent knowledge in area of expertise.

*Bachelor's degree must be in an IT-related field from an accredited 4 year institution.

**One year of education is equivalent to one year of experience for the combination of both education and experience.

• Experience with JavaScript
• Excellent interpersonal, verbal/written communication skills and adapt to varied audiences.
• Ability to work and communicate as a key member of the development team and work independently on assigned projects.

Preferred Qualifications:

• Experience on integration technologies such as Web Services, REST, API.
• Experience with Bootstrap, AngularJS, and CSS.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

2. Cover letter to be typed/pasted at the end of your application (iForm)

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 09/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 06/2025