Under the direction of the Assistant Director of Retail Operations, the Hub Operations Manager oversees the daily functions for one or more of Dining Service's retail operations. They are expected to lead a team of employees to create high-quality customer service. Promotes and exemplifies Dining Services’ Mission of “Creating an Excellent College Experience” as well as our P.R.E.D.I.C.T. Core Values.

• Manages the overall operation, including day-to-day operations as well as administrative functions of the operation.
• Manages personnel, including hiring, training, scheduling, disciplinary functions, and all associated paperwork.
• Supervises the maintenance of operational space, including organizing daily schedules, inspecting and monitoring work areas, and examining equipment for reliability.
• Develops, maintains, and implements policies and procedures for The Hub under the direction of the General Manager
• When applicable, works with culinary support to order and maintain inventory and supplies.
• Ensures compliance with all local, state, and federal health, safety, and employment laws and regulations.
• Coordinates with the Marketing team and direct supervisor to develop marketing strategies.
• Works with direct supervisor and culinary support to develop menus and change prices as needed.
• Works with direct supervisor to develop and review annual, capital and labor budgets, and to approve purchases.
• Works weekends and holidays as needed.

Minimum Qualifications:

• 4 years of related experience, including supervisor experience, or an equivalent combination of education and experience
• ServSafe Certification or equivalent

Preferred Qualifications:

• 5 years Supervisory/Management experience

Knowledge, Skills, and Abilities:

• Proficient Computer Skills (MS Office)
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Ability to train and supervise employees.
• Ability to deliver excellent customer service and satisfaction.
• Ability to foster team work.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

**Document size may not exceed 10 MB.**

Depending on role, employees work indoors and outdoors but are normally protected from weather and/or contaminants, but not necessarily occasional temperature changes. Employees are frequently required to sit, stand, walk, bend, stoop, use hands and fingers, and reach with hands and arms. Employees must have sufficient strength to perform the duties and responsibilities of the position including moderate lifting (up to 30 pounds).

Dining Services is behind the scenes throughout campus doing all we can to “Create an Excellent College Experience” for students, faculty, staff, visitors, family, and our employees. Providing fuel to keep the hungry minds on campus moving and learning throughout the day is our passion. Whether it’s a cup of coffee to get the day started, a snack to push through a study session, or an elegant meal to support the fundraising efforts of administration, we’re dedicated to serving the needs of Utah State University every day. We know what we do is more than just making food, we’re nourishing the future.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 09/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 06/2025