USU Online Success Coaches (Student Success Advisor) counsel and encourage students to reach academic and career goals and connect students with resources for learning strategy and support and life skills programming. Incumbents work collaboratively with Academic Advisors from the respective academic departments to support students resulting in student retention and success. Online Success Coaches provide an important connection for online students from admission to graduation to help them feel connected to the institution and gain the benefits provided therein. These activities may include regular outreach, interacting via the student portal, sending email and text messaging, and coordinating with enrollment specialists. Success Coaches will also participate in student retention efforts such as Early Alert and contacting AWOL students.  There are currently two opportunities for USU Online Success Coaches as the Division is growing.  

This position is telework eligible within the state of Utah. 

1. Support the onboarding of new online students to USU Online by helping them feel confident and comfortable in the virtual learning environment. This includes providing general orientation and conducting individual assessments to identify and improve study strategies, time management, and organizational skills, ensuring students are well-prepared for academic success. [30%]
2. Providing consistent outreach to students to foster a sense of connection and belonging within the university community. It includes assisting students in navigating university policies and procedures, as well as supporting them in overcoming challenges to academic progress. Monitor and engage in student portal bulletins and posts. [25%]
3. Provides student support services in person, by phone, email, virtual events, online workshops, etc. Provide appropriate referrals to university and community resources. [25%]
4. Monitor and document student progress from application to graduation and provide support and guidance. [20%]
5. Other duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree OR an equivalent combination of education and experience
• Clear written and spoken communication skills
• Customer service skills

Preferred Qualifications:

• Experience working with post-secondary students
• Online student services experience
• Experience with post-traditional students, e.g. adult learners, students returning from a long absence, students returning from academic discipline
• Tutoring or learning coach experience
• Communications experience

Knowledge, Skills, and Abilities:

• Effective public speaking skills including ability to communicate with individuals as well as groups.
• Ability to work in a fast-paced environment with multiple demands and changing needs.
• Ability to work collaboratively within a team environment.
• Ability to work with students in 1:1 or group advising settings.
• Ability to learn and stay current of complex program requirements, policies and procedures.
• Ability to work with diverse student backgrounds.
• Ability to develop and/or deliver programs.
• Knowledge of and proficiency in a variety of current and emerging technology platforms.

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

2. Cover letter to be typed/pasted at the end of your application (iForm)

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 09/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 10/2025