The Web Manager (Webmaster II) provides strategic leadership and hands-on management of the web presence for USU Online and the broader division, including units supporting digital accessibility services, educational technology, and academic media. This position is responsible for ensuring that division websites are best-in-class, user-centered, accessible, accurate, secure, and aligned with institutional brand, marketing, and communication goals.

Reporting to the Director of Marketing and Communications, the Web Manager collaborates closely with internal stakeholders, content owners, designers, developers, accessibility specialists, and university partners to support recruitment, retention, service delivery, and engagement through effective web strategy and governance. This position will be at the Logan campus. This position is eligible for hybrid work within the state of Utah.

Website Management and Optimization (60%)

• Oversee day-to-day management of divisional websites, including structure, navigation, content quality, and functionality.
• Ensure websites are optimized for usability, search engine performance (SEO), AI-search engine performance, accessibility, and mobile responsiveness.
• Monitor web analytics and performance metrics; provide regular reports and recommendations to improve user experience and outcomes.
• Partner with marketing and enrollment teams to optimize web journeys that support inquiry, application, and service conversion goals.
• Establish and enforce content lifecycle standards, including regular audits, review cycles, and accountability for content owners.

Web Strategy and Governance (15%)

• Develop and implement a comprehensive web strategy that supports USU Online and divisional priorities, including marketing, communication, and service delivery goals.
• Own and maintain a divisional web roadmap, prioritizing initiatives based on institutional goals, user needs, capacity, and impact.
• Establish and maintain web governance standards, policies, workflows, and documentation to ensure consistency, quality, and sustainability across all divisional websites.
• Serve as the primary liaison between the division and central university web, marketing, IT, and accessibility teams.

Content Leadership and Collaboration (10%)

• Work with subject matter experts across educational technology, academic media, and related units to plan, create, edit, and publish web content.
• Ensure content is accurate, up to date, audience-focused, and aligned with USU brand, tone, and messaging standards.
• Provide editorial oversight and content strategy guidance to distributed content contributors.
• Technology and Platform Management
• Manage content management systems (CMS) and related web tools used by the division.
• Collaborate with developers, designers, and vendors as needed to support site enhancements, integrations, and new initiatives.
• Stay informed about emerging web technologies, higher education trends, and best practices in digital communication.

Leadership and Project Management (10%)

• Lead and prioritize multiple web projects simultaneously, balancing strategic initiatives with ongoing maintenance needs.
• Coordinate timelines, resources, and deliverables for web-related projects across the division.
• Provide mentorship or supervision to student employees, interns, or staff contributors, as applicable.

Digital Accessibility (5%)

• Partner with digital accessibility services to ensure divisional web content complies with applicable accessibility standards (e.g., WCAG) and institutional policies.
• Promote accessible content practices through guidance, training, and review processes for content contributors.
• Coordinate remediation efforts and continuous improvement related to web accessibility.

Minimum Qualifications:

• Four years of experience in a related field or an equivalent combination of education plus experience is required
• Demonstrated experience managing complex websites or web ecosystems, preferably in higher education or a large organization.
• Experience with content management systems and web analytics tools.

Preferred Qualifications:

• Experience working in higher education, online education, or academic support services.
• Experience collaborating with accessibility, educational technology, or academic media teams.
• Supervisory or team leadership experience.

Knowledge, Skills and Abilities:

• Strong understanding of web accessibility principles and standards.
• Excellent communication, organizational, and project management skills.
• Familiarity with digital marketing, SEO, and user experience (UX) best practices.
• Knowledge of institutional branding and governance in a university environment.

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 
• Samples of Work to be uploaded at the beginning of your application in the Candidate Profile under “Documents 1-10”
• Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

This position works indoors and is protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. This position will be frequently required to sit, stand, walk, and occasionally asked to bend, stoop, use hands and fingers, and reach with hands.

This position works collaboratively across USU Online and the broader division, engaging with faculty, staff, administrators, and university partners. The Web Manager plays a key role in connecting marketing and communications goals with technical, accessibility, and academic support services.

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

*updated 12/2025

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  OCR@ed.gov

*updated 10/2025